21/05/2025
EchOw
EchOw


Update: September 24th, 2025

Hello everyone,

Our team released a fix for the email issue. If you are having trouble with validating your email or requesting a new password, please try again. You should now receive the emails from Howrse correctly.default smiley (ow)

Lastly, today, our team also performed a server maintenance to improve server performance. If you were having performance issues, you should see improvements.

If you experience any issues, please reach out to the Support team directly.

Thank you for your understanding!
The Howrse Team



HellOw everyone,

Thank you to everyone who has reported issues within the game after the maintenance yesterday.

We would like to assure you that we're working to resolve these issues as soon as possible and ask for your continued patience while we continue investigating and applying fixes to the game.

I've listed a few of the most common issues below:
- Game lag,
- Game slowness,
- Delay in receiving password reset emails,
- Delay in receiving verification emails,
- Horse competitions becoming stuck "In progress"

Please know that the above list is not exclusive and is only the most frequent issues being encountered by our players.

We thank you in advance for your continued patience regarding these issues.

The Howrse Team
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  • 24/06/2025
    Josey jojo
    Josey jojo
    Constantly having issues with bedding my horses for the night, l have the VIP perk that beds my horse when l groom it, but probably 1 out of every 5 times l groom my horse, any horse, the groom button fades out but the bedding button will not change at all or blank out altogether, so l have to refresh the page to make sure it has worked before aging my horse, generally it has actually bedded my horse but l can't tell unless l refresh the page, very annoying and very time consuming.

    Another constant and annoying issue when caring for my horses is out of nowhere my page will refresh on it's own accord when l click on an action.

    Yet another issue appears a few times a day, when l change from one horse to the next l'll get a blank white page, so l have to go back to the previous horse and try again.

    All these issues happen, morning, midday, afternoon and evening, there is no set time when it happens.

    Game lag is a constant issue from the minute l log on till l log out default smiley (n)
    4
  • 26/06/2025
    Josey jojo
    Josey jojo
    Well, I stand corrected, that is quite a generous Compensation Package, thankyou Howrse, it will be well received and appreciated default smiley (y)
    9
  • 26/06/2025
    Mr Moonlight
    Mr Moonlight
    Yup very nicedefault smiley (y)
    2
  • 30/06/2025
    AmOwzing
    AmOwzing


    Hello,

    Here is an update on the current situation:

    ↪ Compensation: The compensation was already distributed. We're glad to see that you're happy with it!default smiley (ow)

    ↪ Performance issues: While there have been some improvements lately, we are aware that there are still some performance issues. The team is actively investigating and working on these issues. Please continue sharing your experience regarding performance.

    ↪ Reminder: If you encounter other technical issues or bugs, please submit a ticket to Support. It helps the team track and resolve issues more efficiently.

    Thank you for your patience!
    The Howrse Team
    1
  • 01/07/2025
    AmOwzing
    AmOwzing


    Hello,

    A fix was implemented this morning by the technical team to improve performance on the following versions: INT, UK, CA, US, AU, HU, RO, SI, and SK.

    You should be able to access the game normally and play without any major lag now.

    Please note that this fix comes with a warning message when first accessing the game, checking whether you're a bot or not.
    This is perfectly normal, and you can access the game normally afterwards.

    Please let us know if you are still having performance issues.

    The Howrse Team
    0
  • 19/08/2025
    AmOwzing
    AmOwzing


    Hello everyone,

    Most of the reported issues have been resolved.

    We will now be closing this topic and advise anyone facing issues to reach out to Support directly.

    Some of the pending issues are:

    ↪ Email issues: Some emails are still not being sent. If you are not receiving the emails from Howrse, please reach out to Support.

    ↪ Performance issues: While there have been some improvements, we are aware that there are still some performance issues. Please reach out to Support with details if you experience issues.

    ↪ Unable to login: Some users are still facing issues when logging in to their accounts. Please reach out to Support if it's the case with your account.

    Thank you for your understanding!
    The Howrse Team
    0
  • 24/09/2025
    AmOwzing
    AmOwzing


    Hello everyone,

    Our team released a fix for the email issue. If you are having trouble with validating your email or requesting a new password, please try again. You should now receive the emails from Howrse correctly.default smiley (ow)

    Lastly, today, our team also performed a server maintenance to improve server performance. If you were having performance issues, you should see improvements.

    If you experience any issues, please reach out to the Support team directly.

    Thank you for your understanding!
    The Howrse Team
    1